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This is the Privacy Policy of Soul Vida TV (hereafter referred to as “us” or “we”). This Privacy Policy describes how your personal information is collected, used, and shared when you use our streaming service through our website or any of our branded apps (together, the “Service”).
By using our Service, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. We may modify this Privacy Policy from time to time. Your continued use of our Service constitutes your agreement to any updated Privacy Policy on a prospective basis.
When you use our Service, we collect the following types of personal information:
To sign up for a free trial or make a purchase, you must create an account by providing us with your email address and creating a password. You may also create a username and upload an avatar to use for comments or forums.
You must also provide valid payment card information if you wish to sign up for a free trial, subscription, or make any other purchase. Except for the name associated with your card and information about the transaction (e.g., time of transaction, amount), payment card information is collected directly by a third-party payment vendor and is not received or stored by us.
Each time you visit our Service, we automatically collect certain information about your device and your interaction with our Service. This may include your IP address, location information, your browser type, your Internet service provider (ISP), referring/exit pages, your operating system, and related metadata.
We may use tracking technologies that allow third-party advertising and/or analytics partners to collect information directly from our subscribers and logged-out website visitors.
We may offer the ability to comment on a video or post in a forum. Any posts you make will be publicly available.
You may also choose to provide other information about yourself in connection with surveys, contests, special offers, customer support inquiries, and other communications with us.
When you sign up for a trial or subscription, you may receive certain emails:
We may also use the information collected about you to:
We may disclose your information to the following types of third parties:
We share your information with authorized service providers involved in operating the Service. For example, we use Vimeo OTT to power the Service and provide customer support. You can read more about how Vimeo processes personal information by viewing their Privacy Policy. Our authorized service providers also include payment providers, email service providers, and analytics companies.
We may disclose your information when we have a good faith belief that compliance is required by a search warrant, subpoena, court order, or similar request from a law enforcement or other government agency.
We may publicly disclose aggregated user statistics and other information, which is not considered personal information. If you comment on a video or participate in a forum, your comment may be shared publicly.
You may change your account information or close your account at any time by logging into your account and adjusting your account settings. If you cancel your subscription or request that we delete your account, you may lose access to content you have purchased. When you cancel your subscription, we may preserve certain account information to (i) let you know about new offers and content; (ii) preserve your account, if you ever wish to re-subscribe; and (iii) enforce our rights, where we believe in good faith that preservation is necessary to do so.
If required by applicable law, residents of certain jurisdictions may have the following rights:
The right to access, correct, delete, restrict or object to our use of your personal information, the right to request information about the categories and sources of personal information collected about you, and the associated purposes for collection and third-party disclosures; and/or the right to opt out of the sale of your personal information.
If you would like to exercise any of these rights, please submit your request at http://online.soulvidatv.com/help.
The Service is not intended for individuals under the age of 16, or the applicable age of majority in your jurisdiction, whichever is greater. If you are a parent or legal guardian who has discovered that your child has provided personal information through the Service without your consent, please contact us so that we can remove any unauthorized information.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Your continued use of the Service constitutes your agreement to any updated Privacy Policy on a prospective basis.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at http://online.soulvidatv.com/help.
